ChannelOnline Now Offers Integration with Autotask Business Management Software

Sun, 06/03/2012

June 4, 2012 (San Francisco, CA) - CNET Content Solutions’ sales automation solution ChannelOnline today announced its data integration with Autotask Corporation’s IT business management software. The software integration enables IT resellers and solution providers to effectively synchronize and exchange data between the ChannelOnline and Autotask platforms.

ChannelOnline, a complete sales-cycle automation solution, provides resellers with a web-based service that automates catalog integration, real-time price and availability, quoting, sales orders, procurement and includes an e-commerce store site. CNET and ChannelOnline consistently partner with leaders in the IT and consumer electronics industries, and Autotask is no exception.

Autotask Corporation’s hosted IT business management software streamlines and optimizes business processes for technology solution providers. The software integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, tech scheduling, project management, billing, and reporting.

The ChannelOnline-Autotask integration answers reseller requests for the ability to import ChannelOnline product, quote and sales order data directly into an opportunity on the Autotask application. This was the driving force of the integration and provides resellers with the largest benefit of connecting the two applications. Additional features were added to make it simple and easy to use for IT sales and service professionals.

The integration has concentrated on the following key areas of data exchange:

  • End-customer company and contact information
  • Products, quotes, and sales orders
  • Sales representative and employee information

Keith Wilson, Product Director for ChannelOnline, says of the integration, “Autotask is a trusted leader in business management solutions. We are confident that by offering an integration with Autotask, our ChannelOnline VARs will be receiving a more robust application that will further streamline business processes and improve their bottom line.”

“We have seen strong demand from both clients and prospects for an integration between Autotask and CNET’s ChannelOnline, and I am happy to announce that it is available,” said Len DiCostanzo, Senior Vice President of Community and Business Development at Autotask. “Autotask has developed a very robust API to enable deep integrations with industry leading solutions like ChannelOnline, and to ensure our clients always have a choice in selecting the best-of-breed products they use to service their customers.”

This dynamic integration with Autotask is another strategic enhancement for ChannelOnline and demonstrates CNET Content Solutions’ quest to consistently deliver fresh and cutting edge solutions to VARs, retailers, distributors and manufacturers worldwide.

The ChannelOnline-Autotask integration is offered as part of the ChannelOnline 5.7 release that went live in May. ChannelOnline will be exhibiting at Autotask’s Community Live 2012 this June in Orlando, Florida, which is expected to be Autotask’s largest community event to date. For more information about this specific integration or about ChannelOnline in general, contact a representative at (877) 276-5560.

Readers interested in the integration are also invited to participate in a complimentary, 1-hour webinar on July 12, 2012 at 1pm US EDT. For more information or to register, please visit A recorded version of this webinar will be available on demand after the event.

About Autotask Corporation
Autotask Corporation provides the world's leading hosted IT business management software to streamline and optimize business processes for technology solution providers. The software integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, tech scheduling, project management, billing and reporting, and provides real-time service delivery intelligence to help users understand the factors that drive their business and their profitability.

Autotask is accessible from virtually any computing or mobile device connected to the Internet and features a world-class API that seamlessly integrates with the other systems and tools that providers rely on to run their businesses.

For more information about Autotask Corporation and products, please visit or call 518-720-3500 Ext. 1

Media Contact:
Bruce J McEwing 518.720.3500Ext 1220

CNET Channel Contact:
Jenifer Boscacci - Vice President, Global Marketing
Phone: +1.415.344.2441